“Can the new fund trade on Monday?” should be an easy question.
The relationship manager knows the asset manager. The client record is active. KYC is complete. Legal has a signed agreement, and credit has approved a limit. Every team appears to have done its part.
But operations is still opening an account. A tax form is attached to the parent company rather than the fund. The agreement covers the right legal entity but not the requested product in that jurisdiction. A market permission has not reached the entitlement system. On Friday afternoon, every function can report that its task is complete—or at least within its service level—while the client still cannot place a trade.
No single system is necessarily wrong. Each system is answering a smaller question than the client asked.
This is the gap that process mining can address. The technology is often discussed in connection with claims automation, where it can identify slow routes, repeated work, and unnecessary handoffs. Those are useful applications. But the same method can be even more valuable in financial-markets onboarding, where one commercial outcome depends on several functions and systems agreeing at the same time.
The goal is not merely to complete KYC faster. It is to make the client usable—safely, lawfully, and with a clear record of how that decision was reached.
Continue reading “The Client Passed KYC. Why Can’t They Trade?”